The Latest from Lola's Diner

Thursday, May 14, 2009

Entrecard Problems

Has anyone noticed that Entrecard is totally messed up 05/13/09 and today, 05/14/09?

I dropped 188 cards from Lola's Victory Garden on 05/13/09. I use Entrebar and it showed I dropped 188, as did the Welcome line above the Dashboard thru Help buttons on Entrecard's site.

My quickstats showed Zero, as did my Statistics on the Statistics page. In addition, both stats showed I only had 23 cards dropped on me, since around or before noon. There is no way this is correct, considering the amount of cards I dropped. I checked transactions and found none of my drops registered there either.

I have the same problem with my EC account for Fire Crotch Rocket. Thankfully I only dropped around 20.

I'm not a troublemaker, my stats really are messed up. I have nothing against Entrecard, I just want proper credit for my drops and for those that drop on me.

After midnight on 05/14/09 I dropped 30 cards from Lola's Diner and again, Quickstats and Statistics page show I dropped ZERO. Here is proof:
I bit of a close-up in case you couldn't see it above:
I have also noticed that my "Favorites" on EC are also messed up. Entrebar is pulling in blogs as my "Favorites" that I haven't EVER seen before.

If you use Entrebar and have more than 1 blog that you drop on, check your stats.

Has anyone else been experiencing these problems? If so, have you gotten any reply from EC?
UPDATE: 4:44pm - Since I did the screen capture of my EC Account Balance, my balance has DROPPED 156 EC credits for no reason. I HAVE NOT purchased any ads. In fact, I dropped about 10 ads since I did this mornings screen capture, so that means I am out 166 EC credits. Still no reply from Entrecard.
UPDATE: 8:07pm - Now this is my EC balance, after having done nothing after my last update. I got an email saying they credited me 166 EC, but that is not what I'm missing. WTH?

UPDATE: I just got this email from Entrecard:
Hello Lola,

Unfortunately, Entrecard experienced a database crash at the server level and all the databases had to be reset to a point prior to the crash. I apologize for this inconvenience.

Regards,
Len
Entrecard Support



Lola's Diner
©2008-2009

9 comments:

Jan from BetterSpines said...

No, haven't had any problems. There are no uninvited favourites. And my drop numbers are spot on.

carlota said...

At least I'm not the only one. I have the same problem. At first, I thought my computer messed up again. I cleared out the private data assuming it'll fix it but didn't work. I'm just about to shut down my computer 'til I saw your post. I can sleep well now knowing is not my computer. :-)

Greg said...

Lola

I notice the same problem yesterday pm (GMT) and was disappointed to see that the problem has not yet been resolved.

As well as drops not being recorded, I had ads that should have appeared on the 12th and 13th which are still showing as 'approved' so obviously have not run yet, and ads on my blog are behind.

Greg

Sandee said...

I'm having problems too. My paid adverts aren't cycling either. I've had the same one up for three days now. I've sent a message so I'll have to wait and see what happens. I hope this problem gets fixed soon.

Have a terrific day. :)

Blazing Minds said...

I'm having the same sort of problems, EC is saying I haven't dropped when I have and also saying no one has dropped on me, I really getting so fed up with EntreCard, I already removed from one of my blogs and tomorrow it will probably get removed from another one!!!

Auntie E said...

Yep the same here. although that Ec amount seems okay but the drop box stats are at 0 and no widget in the drop box for the day. I usually drop thru the firefox app. but have had to drop thru another site to keep up my numbers. thankful for the list on other Blogs of No Paid ads. Hope they fix it soon.

Kloggers/Polly said...

My drops all went to zero!!!! Will they drop to zero again .... and are they registering at all on anyone else's dashboard? What is going on? There has been a note from the Entrecard news letter but with no explanation as to this particular problem.

I wonder what percentage of members it is affecting?

I thought it was everyone until I read the first person (Jan) on your list of comments - Hey Ho!!

Patricia Rockwell said...

Yes, I had problems yesterday and today. My stats are not showing my drops. Hopefully, they will solve their server difficulties as they seem to be affecting many of us.

I am Harriet said...

What?!
I'm so shocked!
EntreCard screwed up not in favor of their members? Are you sure?
How could this be?
Egad.

 
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