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Wednesday, December 21, 2011

Update on my Walmart Rant on poor customer service...


A "manager" called me from Walmart and wanted all the details on how I did not receive good customer service. She wanted to know exactly what happened and who did what.

I'm sorry, but the elderly Greeter did everything I think she possibly could, it wasn't her fault that the other employees who were standing around doing nothing chatting with each other didn't help.

Nor was it her fault that the manager on duty walked away and she had to run after him. The Greeter should not get in trouble.

Anyway, turns out that store only got 4 of the item that had a poster prominently displayed at the entrance. FOUR! And they sold out right way. The "manager" who phoned me claimed they were contractually required to keep the poster displayed for a certain amount of time. She told me exactly where the books WERE. Near the toy department. No one directed me there. She also said someone should have accompanied me on my hunt, or gone to look and have me wait. Nothing of the sort happened.

She claimed they were having a managers meeting at 9pm Wednesday night and they were going to discuss this so it doesn't happen again. Bravo Walmart! I am soooo glad that I helped you to improve your customer service and so happy to know that you are throwing the Greeter under the bus and blaming her.

I'm so happy that I had to go chasing this item down at a competitor and pay more.

Thank you so much Walmart for allowing me to waste my valuable time, not only in your store, being led on a wild goose chase for over an hour, but also on the phone.

And what do I have to show for helping them improve their shoddy customer service? Bupkus! Nada! Zip! Zilch! Nothing! Way to go Walmart!

Lola's Diner ©2008-2011

Tuesday, December 20, 2011

Random Tuesday Thoughts and Rants

First a rant. I've been doing some redecorating and planned on painting my living room a kind of Chocolate Milk (going with the diner theme here), with the accent wall in Coffee. I purchased paint at Home Depot. I purchased their Behr brand which I've used before and never had a problem with. The color I was covering was more of a very light mocha, so I wasn't covering a dark color. The lighter color I chose seemed to go on well with pretty good coverage. I did need 2 coats, but no big deal, I can deal with 2. When I started brushing on the darker color, the paint was so thin that I was getting bristle streaks as if I had thinned down the paint to do a faux finish. I did not thin it down. I stirred it thoroughly. Ok, so the brush wasn't working well, so I tried a roller. A new roller of the same kind I used with the other paint. Same thing! It was going on very light, like it was too thin, as if it were paint thinned to faux finish. It was going on like watered down crap. I even tried a foam roller that said it was for painting furniture. That covered a bit better, but not much. So far I think I've got 4 coats of that paint on that one wall and it still doesn't look right. And there are drips and runs too. Tonight we'll be at it again, analyzing the wall looking for light areas that need another coat...and swearing a blue streak.

I've been painting since Friday and I'm exhausted so on Sunday my son makes lunch. Grilled cheese. And yes, he made some for everyone. I go to grab 1 from the 2 that were done and my son says "Mom...the dark one is yours because I know you like it dark." To which I respond, "no, I don't, but when I make them and one gets overdone, I take it because I know no one else will eat it." Lmao! Cuz that's what Moms do!

Another rant, this one about Walmart. I went to Walmart to pick up a few things for dinner and to knock off a few items from this Santa's helper's list. I saw one of the items on my list in a prominent display at the entrance. I went to the department that the item should have been in, nothing. I cruised the entire store twice. Nothing. Then I zipped over to the entrance to ask the Greeter. The Greeter didn't know, but asked a group of employees standing at a register (yes, standing at 1 register doing nothing). They said they didn't know and suggested looking in the department behind the obvious department. Really? The 2 departments have nothing to do with each other. I know it's a wild goose chase, but I go anyway. Not there! Big surprise. So I zip back to the Greeter and let her know it wasn't there. She hollers over to the manager who turns around and goes the other way. How do I know this? Because the Greeter says "why is the manager walking the other way?" I supposed to know this? So she trots down to the manager, comes back and tells me the same department. Really? So now I'm ticked! I tool around the store another time (I know, most of you would have given up, but this 1 item would have FINISHED my Christmas shopping). I thoroughly look at every end cap and every display lining the aisles. It's not f'n anywhere! I want to know why someone at Walmart couldn't look on their computers and find out where the item was being displayed? They use computer generated planograms for store displays, there would be one for this item. Not only's WALMART! You can't tell me that they don't know what occupies each square inch of their stores. And if they don't have even one of the item...then remove the display that is prominently featured at the store entrance! I emailed a complaint, I'll let you know if I hear anything.

Lola's Diner ©2008-2011
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